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  • darjeelingservicess@gmail.com
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Grievance Officer

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any complaints or concerns regarding our platform.

📞 Contact Details

👤 Name: Raj Thapa
📧 Email: grievance@darjeelingservices.com
📱 Phone: +91 9599130990
🏢 Address: Kalo Golai, P.O. Lebong,
Darjeeling, West Bengal 734105, India
⏰ Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Closed on Sundays and public holidays
⚡ Response Timeline: All complaints will be acknowledged within 24 hours and resolved within 7 days as per IT Rules, 2026 [citation:1].

📝 How to Submit a Grievance

If you have any complaint regarding:

  • ❌ Inaccurate or misleading listings
  • ❌ Violation of your privacy rights
  • ❌ Copyright or trademark infringement
  • ❌ Any other concerns about content on our platform

Please send an email to grievance@darjeelingservices.com with the following details:

  • • Your full name and contact information
  • • Nature of complaint (with specific details)
  • • URL or location of the content in question
  • • Any supporting documents or evidence

This grievance mechanism is established in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2026 [citation:1].

Last updated: March 2026

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